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Find quick answers, access your monitoring platform, or reach our support team directly. We stand behind every installation.
Find quick answers, access your monitoring platform, or reach our support team directly. We stand behind every installation.
If your solar system isn't performing as expected, start by checking your monitoring app. Most issues can be identified through production data before scheduling a service call.
System showing zero production - check your inverter display for error codes. A simple restart often resolves communication errors. Turn off the AC disconnect, wait 30 seconds, and turn it back on.
Lower than expected production - production varies seasonally. Winter months in Alberta produce significantly less than summer. Snow coverage also reduces output temporarily.
One panel underperforming - if using SolarEdge optimizers or microinverters, check panel-level data in your app. A single underperforming panel may indicate a wiring issue, shading, or equipment fault.
Monitoring app not updating - check your home Wi-Fi connection. Most inverters connect via Wi-Fi and will stop reporting data if your network changes or goes down.
EV charger issues are often related to vehicle settings, charging schedules, or network connectivity rather than the charger hardware itself.
Charger not starting - verify your vehicle is unlocked and the charge port is open. Some vehicles require you to initiate charging from the vehicle touchscreen or app.
Slow charging speed - check that your charger is set to the correct amperage in the vehicle or charger settings. A 48A circuit delivers maximum Level 2 speed.
Charger showing fault light - a red or amber light typically indicates a ground fault or communication error. Try unplugging the vehicle, resetting the charger breaker, and reconnecting.
Scheduled charging not working - verify the charging schedule in both your vehicle app and the charger app. Conflicting schedules can prevent charging from starting.
Battery systems are designed to operate autonomously. If your battery isn't charging or discharging as expected, check your monitoring app first.
Battery not charging from solar - verify that your solar system is producing power and that the battery mode is set to "Self-Powered" or "Backup" in your app, not "Grid-Tied Only".
Battery didn't activate during outage - check that the backup reserve is set above 0%. If the battery is depleted, it cannot provide backup power until recharged.
Battery showing low charge despite solar - high household consumption during the day can prevent the battery from reaching full charge. Check your consumption vs production in the app.
System alerts or warnings - most alerts are informational and resolve on their own. If you see a persistent error code, note it and contact us for assistance.
If you recently had an electrical panel upgrade, your system should be functioning normally. Contact us if you experience any of the following issues.
Breaker tripping frequently - this may indicate an overloaded circuit. Note which breaker is tripping and what loads are on that circuit, then contact us.
New panel making buzzing sound - a slight hum from a breaker panel is normal. Loud buzzing or crackling is not normal and should be reported immediately.
GFCI or AFCI breaker nuisance tripping - arc-fault and ground-fault breakers can be sensitive. If a specific breaker trips frequently without an apparent overload, contact us for assessment.
Questions about panel capacity - if you are adding new loads like an EV charger, hot tub, or shop equipment, contact us to verify your panel has sufficient capacity before connecting new circuits.
If the troubleshooting steps above didn't resolve your issue, contact our support team directly. We're a local Calgary company and you'll speak with someone who knows your system.
If your system requires on-site attention, contact us to schedule a service visit.